Shipping Policy

Cycle of Samsara provides prepaid shipping labels through trusted logistics partners across India.

• A prepaid label is generated automatically when an Item is sold.
• Sellers must dispatch the Item within 5 calendar days of sale.
• Items must be packed according to our Packaging Guidelines and must not be prohibited items (see Section 22 of our Terms and Conditions).

Failure to dispatch on time: If an Item is not shipped within 5 calendar days, the order is cancelled and the Buyer receives a full refund automatically.

Items priced at ₹20,000 or above, and Items where the Buyer has chosen authentication, are shipped first from the Seller to our authentication partner, and then to the Buyer once they pass. This adds a few days to delivery. The Seller uses the prepaid label provided for the first leg.

• Shipping costs depend on the Item's weight, size, value, destination and delivery partner.
• Charges are calculated automatically and shown before you pay.

• Cycle of Samsara provides parcel tracking using real-time data from our courier partners.
• We are not responsible for delays, errors or missing tracking updates caused by courier partners.
• Courier partners may change from time to time without notice.

• Ship only the listed, approved Item, using the correct label.
• Pack the Item securely and tamper-proof, following our Packaging Guidelines.
• Take pre-packing photos and record a packaging video of every shipment, and keep them for at least 30 days. Without them, we may not be able to support you in a courier dispute.
• Make sure the parcel is scanned by the courier within the dispatch window.

• Provide a correct delivery address and contact details.
• Track your parcel and accept delivery on the first attempt.
• Record a continuous unboxing video when opening your parcel, as set out in our Refund & Dispute Policy.

Buyers:Report a lost, damaged or wrong Item within 48 hours of delivery using the "I have an issue" button. If the claim is approved, you are refunded in full under Buyer Protection.

Courier tracking data is treated as final unless proven otherwise.

• Where a Seller uses their own courier instead of the Cycle of Samsara label, the Seller bears full responsibility for loss, delay or damage.
• Cycle of Samsara will not provide courier support for that shipment, and the Seller must resolve any dispute directly with the courier.

• Standard deliveries usually arrive within 5–10 working days of dispatch.
• Authenticated Items take longer because of the extra leg to our authentication partner.
• Delays may occur due to weather, high volumes or remote locations.